Repair Programs
iPod nano (1st generation) Replacement Program
11-11-11
Apple has determined that, in very rare cases, the battery in the iPod nano (1st generation) may overheat and pose a safety risk. Affected iPod nanos were sold between September 2005 and December 2006.Lees meer...
Apple Recalls Some iMac Seagate 1TB
22-07-11
Apple has begun sending emails about a new hard drive recall, called the iMac 1TB Seagate Hard Drive Replacement Program:
Apple has determined that a very small number of Seagate 1TB hard drives used in 21.5-inch and 27-inch iMac systems, may fail under certain conditions. These systems were sold between May 2011 and July 2011. Lees meer...
Apple has determined that a very small number of Seagate 1TB hard drives used in 21.5-inch and 27-inch iMac systems, may fail under certain conditions. These systems were sold between May 2011 and July 2011. Lees meer...
2008 Time Capsule Power Issues
12-07-10
Symptoms
Some Time Capsules sold between approximately February 2008 and June 2008 may not power on or may shut down unexpectedly after starting up.
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Some Time Capsules sold between approximately February 2008 and June 2008 may not power on or may shut down unexpectedly after starting up.
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Apple Headphones
16-04-10
Apple has determined that the Apple Headphones with Remote included with the iPod shuffle (3rd gen) may fail under certain conditions. A very small percentage of iPod shuffle owners have experienced this issue. These headphones were included with the iPod shuffle (3rd generation) made between approximately February 2009 and February 2010. Lees meer...
MacBook Repair for Hard Drive Issues
16-02-10
In February 2010, Apple determined that a very small percentage of hard drives that were used in MacBook systems, sold between approximately May 2006 and December 2007, might fail under certain conditions.Lees meer...
Apple Ultracompact USB Power Adapter
20-09-08
Important Safety Notice
On September 20, 2008, Apple announced the Apple Ultracompact USB Power Adapter Exchange program.
Apple has determined that under certain conditions the new ultracompact Apple USB power adapter's metal prongs can break off and remain in a power outlet, creating a risk of electric shock. We have received reports of detached blades involving a very small percentage of the adapters sold, but no injuries have been reported.
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On September 20, 2008, Apple announced the Apple Ultracompact USB Power Adapter Exchange program.
Apple has determined that under certain conditions the new ultracompact Apple USB power adapter's metal prongs can break off and remain in a power outlet, creating a risk of electric shock. We have received reports of detached blades involving a very small percentage of the adapters sold, but no injuries have been reported.
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MacBook Pro 15-inch, 17-inch
04-09-08
Symptoms
In July 2008, NVIDIA publicly acknowledged a higher than normal failure rate for some of their graphics processors due to a packaging defect. At that same time, NVIDIA assured Apple that Mac computers with these graphics processors were not affected. However, after an Apple-led investigation, Apple has determined that some MacBook Pro computers with the NVIDIA GeForce 8600M GT graphics processor may be affected. If the NVIDIA graphics processor in your MacBook Pro has failed, or fails within four years of the original date of purchase, a repair will be done free of charge, even if your MacBook Pro is out of warranty.
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In July 2008, NVIDIA publicly acknowledged a higher than normal failure rate for some of their graphics processors due to a packaging defect. At that same time, NVIDIA assured Apple that Mac computers with these graphics processors were not affected. However, after an Apple-led investigation, Apple has determined that some MacBook Pro computers with the NVIDIA GeForce 8600M GT graphics processor may be affected. If the NVIDIA graphics processor in your MacBook Pro has failed, or fails within four years of the original date of purchase, a repair will be done free of charge, even if your MacBook Pro is out of warranty.
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PowerBook G4 Battery Exchange
04-08-06
Battery Exchange Program - iBook G4 and PowerBook G4
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PowerBook G4 Battery Exchange
04-05-05
iBook G4 and PowerBook G4 Battery Exchange Program
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PowerBook G4 Battery Exchange
04-08-04
This FAQ is intended to provide more information about Apple's voluntary recall of certain lithium ion rechargeable batteries that are used with the 15-inch PowerBook G4 Aluminum computer. Apple has initiated an exchange program and will provide customers with a replacement battery, free of charge.
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Apple Addresses iBook Logic Board Problems
28-01-04
Apple has posted a FAQ about their new iBook Logic Board Repair Extension Program.
The program is "a worldwide program covering repair or replacement of the logic board in specific iBook models manufactured between May 2002 and April 2003 that are experiencing specific component failures."Lees meer...
The program is "a worldwide program covering repair or replacement of the logic board in specific iBook models manufactured between May 2002 and April 2003 that are experiencing specific component failures."Lees meer...